Frequently Asked Questions
Find answers to common questions about our sports and electric rideables
How long does it take to fully charge my GOTRAX electric scooter?
Most GOTRAX models take between 4 to 6 hours to reach a full charge, depending on the battery capacity of your specific model.
What is the weight limit for your adult electric scooters?
Our adult commuting scooters typically support a maximum weight capacity of 220 lbs to 264 lbs, while our performance models may support more.
Are GOTRAX products waterproof?
Our products have an IPX4 water-resistance rating, meaning they are resistant to splashes from any direction. However, they should not be submerged or used in heavy rain.
Do I need to assemble my e-bike or scooter upon delivery?
Minimal assembly is required. Most units arrive 90% pre-assembled; you will typically only need to attach the handlebars and tighten a few bolts using the included tools.
Where can I find replacement parts for my GOTRAX rideable?
Replacement parts, including tires, tubes, and chargers, are available directly on our official website under the 'Accessories' section.
What is the warranty period for GOTRAX products?
We offer a 180-day limited warranty that covers manufacturing defects on all our major electric rideables.